Starbucks, as the world's largest chain coffee brand, is undergoing a continuous contraction of its business. Since the beginning of this year, it has successively been reported to be selling its businesses in South Korea and Russia, and its UK business is also under consideration. The situation is similarly unsettled in its home market, the United States: The Wall Street Journal reported that 16 stores will be permanently closed before the end of July. Meanwhile, a video leaked on Twitter shows former CEO Howard Schultz saying at an internal meeting that store closures are only the beginning and that more will follow in the future. Howard mentioned that employees at listening sessions reported that personal safety has become their primary concern, involving issues such as mental illness, homelessness and crime, and that some profitable stores have also been forced to close due to rising safety risks. At the same time, some union members accused Starbucks of using rising crime rates to cover up its actions against unionization, while Starbucks denied this. [more…]

Recently, news emerged that the Starbucks Reserve store at Guangzhou's Parc Central is set to close, with official confirmation that it will officially cease operations in the coming days. This store, which opened in 2017, was created by Starbucks to celebrate its 15th anniversary of entering the South China market and was once hailed as "one of Guangzhou's most design-forward stores." Unlike previously closed old stores located in declining foot traffic commercial districts, this closure is in a core commercial area of Tianhe District, surrounded by luxury brands, and the store was almost always full on a daily basis. However, high rent, low table turnover caused by the open-plan space, and phenomena such as "people only checking in for photos without consuming" may have made it difficult for the store to be profitable after deducting costs. Starbucks stated that the reason for the closure is adjustments to the business mix in the commercial district and said there are still more than 10 nearby stores for consumers to choose from. [more…]

The Starbucks store at Wangfujing Department Store in Changsha's Wuyi Square, the brand's first location in Hunan Province, has recently been reported to be permanently closing. Having operated for fourteen years, this store not only witnessed Starbucks' expansion in Changsha but also carried the coffee memories of countless residents. However, with intensifying competition among tea and coffee brands in the Wuyi commercial district, adjustments to commercial leasing policies, and changes in Starbucks' market strategy, this iconic store has ultimately reached its end. This article will review the store's glorious past, analyze the possible reasons for its closure, and present the regret expressed by local residents. [more…]

Starbucks recently implemented a $1 billion restructuring plan, closing hundreds of underperforming company-operated stores in North America, which triggered a wave of mass layoffs. In front of the global headquarters in Seattle's SoDo district, baristas and union members gathered to protest, holding up signs to express strong dissatisfaction with the company's decisions. Laid-off employees said they only learned of their job losses through prerecorded phone calls and social media, without being offered any opportunity to transfer. Union data shows that 59 unionized stores across the United States were permanently closed in this round of adjustments, with 369 people in Washington State facing permanent layoffs. Meanwhile, New York City regulators also pointed out that Starbucks is suspected of violating labor laws. This labor conflict is continuing to escalate, and the union stated that if their demands are not addressed, they do not rule out expanding actions or even going on strike. [more…]

A customer purchased a Starbucks Frappuccino coupon on Meituan, successfully placed an order and received a pickup code, but upon walking to the store to collect the drink, discovered that the store had already closed down. The store's phone was disconnected, and Starbucks customer service and Meituan customer service passed the buck to each other over refund responsibility, leaving the consumer in a predicament. An investigation revealed that the store is located at Suning Plaza on Jiefang Road in Xi'an, where the mall is undergoing comprehensive renovation, and the store has actually ceased operations—yet the official app still showed it as open, and orders could even be placed through "Feikuai." Ultimately, after the customer's feedback, Starbucks shut down the ordering channel, Meituan refunded the order amount and stopped delivery services. The incident also sparked discussions among netizens about wrong-store pickup services and the 12315 complaint channel. [more…]

COSTA, which once opened stores right next to Starbucks and made a high-profile entry into the Chinese market, is now becoming less and less visible in many cities. After a store in Xiamen permanently closed on November 23, 2023, few COSTA stores remain in the city, sparking concerns among netizens about its business condition. Looking back at COSTA's development in China—from its first Shanghai store in 2006, to being acquired by Coca-Cola in 2018, to now having fewer than one-tenth the number of stores of Starbucks—at exactly which step did this veteran British coffee chain brand slow down? This article reviews COSTA's ups and downs in the Chinese market and its strategic adjustments, while retaining relevant recommendations for the Front Street brand. [more…]

Starbucks' first Reserve flagship store in South China—the two-story standalone store at Shenzhen MixC World—will officially close permanently after business hours on October 12. This iconic store, which had been open for nearly eight years, was once the largest standalone Starbucks in Shenzhen, and it now comes to an end due to the expiration of its contract and adjustments in the business district's tenant mix. After the news spread, many regular customers felt deep regret. At the same time, Starbucks has also been closing stores at multiple locations in Shenzhen, sparking speculation about adjustments to its market layout. This article will review the store's history, customer reactions, the reasons for its closure, and Starbucks' response, along with related recommendations from Front Street Coffee. [more…]

Starbucks is undergoing a profound strategic adjustment. According to foreign media reports such as CNN, this coffee chain giant has closed about 400 stores across the United States, mainly concentrated in core areas of major metropolises such as New York and Los Angeles. New CEO Niccol has made it clear that the company will no longer pursue high-density coverage of urban stores. At the same time, Luckin Coffee is actively expanding in New York, having already opened 9 stores and continuing to scout locations, including some small-format grab-and-go stores that Starbucks has vacated. Starbucks responded that intensifying competition, the spread of remote work, population loss in major cities, and rising operating costs are the main reasons for the adjustment; in the future, it will increase its focus on suburban markets and plans to renovate 1,000 stores within a year to enhance the spatial experience. [more…]

On the eve of the peak Christmas sales season, Starbucks suffered a large-scale strike in the United States. Since December 20, the Starbucks union launched actions in three cities—Seattle, Chicago, and Los Angeles—and within five days they spread to Denver, Pittsburgh, New York, Philadelphia, and many other places. The union said more than 290 stores were completely closed, while Starbucks officially said only about 170 stores were shut down and 98% of stores were operating normally. The two sides remain sharply divided on core issues such as wage increases and the contract framework. The strike could affect performance during the Christmas shopping season, and the company's stock price fell more than 5% over five days. How this labor-management confrontation will end is worth continuing to watch. [more…]

Recently, the news that Starbucks' first store in Guangzhou is about to close has attracted widespread consumer attention. This coffee shop, once famous for being open 24 hours, holds countless memories and emotions for many people. From adjusting its business hours during the pandemic to now facing closure, its departure is not only the end of a store but also reflects the balancing challenge Starbucks faces between expansion and optimizing its layout. Meanwhile, long-established stores in Shenyang, Hong Kong, and other places have also successively announced the end of their operations, with longtime customers expressing their reluctance. This article will take you through the story of this first Guangzhou store, as well as the market logic behind Starbucks' recent store closure trends. [more…]

Starbucks recently announced the launch of a restructuring plan totaling US$1 billion, involving the closure of underperforming company-operated stores and a new round of layoffs. According to a filing submitted to the U.S. Securities and Exchange Commission, most of the store closures will be completed before the end of fiscal 2025, with US$150 million for employee severance and US$85 million covering lease termination and asset disposal costs. CEO Niccol said in an open letter to employees that some stores failed to meet financial targets or create the environment customers expect, so the decision was made to immediately close some stores in North America. Foreign media reports say the restructuring will affect hundreds of coffee shops in the United States and Canada, including the world's first Roastery in Seattle's Capitol Hill and the SODO Reserve store in the company's headquarters building. This Roastery, which opened in 2014, is not only a pilgrimage site for Starbucks fans but also one of the first unionized stores in the brand's history, and its permanent closure without warning has sparked employee speculation about union suppression. At the same time, about 900 non-retail employees will receive layoff notices, marking the second round of layoffs since Niccol took office. Although the Europe, Middle East and Africa business is proceeding as planned, some stores in the UK, Switzerland and Austria will also close due to a portfolio review. [more…]

As 2024 draws to a close, Starbucks has been reported closing stores in multiple locations across China. Its store at Wuhan Hongshan Square subway station quietly withdrew, and an old outlet in Nanning Parkson, after twelve years of operation, announced it would close at the end of the month. Add to that the earlier closure of its first store in Changsha, and this chain coffee brand, which has been deeply rooted in the Chinese market for over twenty years, is now facing multiple pressures: rising rents, declining foot traffic, and competition from low-priced coffee. Last month's news that it was "considering selling a stake in its China business" has only fueled speculation about its future direction. This article will review recent store closures, analyze the complex reasons behind them, and retain the "Front Street" brand-related recommendations. [more…]

At an elevation of 1,743 meters, the Starbucks Qingjing store is not only the highest Starbucks in Taiwan but also ranks fifth globally in terms of store altitude. This landmark café, rooted in Qingjing Farm for twenty-two years, has recently confirmed that it will cease operations on July 21. After the news broke, local workers and residents expressed their reluctance, and community discussions once forced Uni-President Group to backtrack, saying they were still evaluating. However, Starbucks Taiwan ultimately issued an announcement, bringing an end to the fate of this old store. The plummeting tourist traffic to Qingjing Farm and the shrinking performance of the store year after year reflect the deep-seated difficulties facing Taiwan's tourism industry. [more…]

Recently, Guilin's first Starbucks store—the Dream Island store—suddenly closed without any warning, sparking widespread attention and nostalgia among local residents. This store, which opened in October 2014, was once a check-in landmark for coffee lovers in Guilin and carried the youthful memories of many people. However, with the shift of the city's commercial center and changes in foot traffic distribution, this ten-year-old store ultimately came to an end. At the same time, Starbucks' new store in Diecai Wanda is about to open, reflecting the brand's adjustment in market layout. This article will review the rise and fall of this first store, explore the profound impact of urban development on commercial forms, and preserve Front Street brand's continued attention to coffee culture. [more…]

Starbucks officially announced recently that its seventh store in Shanghai—the standalone Shikumen building store located at the main entrance of the Xintiandi commercial area, opened after the company entered Shanghai in 2000—will permanently close on December 16. This landmark coffee shop, which has accompanied Shanghai residents for 24 years, was renovated multiple times and upgraded to a Reserve store in 2021, holding countless memories of dates, study sessions, and daily coffee runs for many people. The closure announcement has sparked widespread regret, with netizens speculating that it may be due to failed rent negotiations after the lease expired. Meanwhile, several long-operating Starbucks stores in Shanghai have also closed one after another, prompting sighs that an era is quietly coming to an end. [more…]

Starbucks recently announced that it will permanently close 16 U.S. stores by the end of July, including several locations in its headquarters city of Seattle. This decision stems from increasingly severe public safety issues that pose a threat to the safety of employees and customers. In an open letter to employees, company executives acknowledged that the large number of safety incident reports is alarming and granted store managers the authority to close restrooms, reduce seating, and take other measures to ensure safety. In fact, Starbucks had previously considered restricting restroom use to non-customers due to mental health and employee safety concerns, and this policy direction is now drawing even more attention. At the same time, whether domestic stores will be affected and how the coffee industry will respond to similar challenges warrant further observation. [more…]

Recently, the Starbucks Reserve store next to Xinghai Concert Hall on Ersha Island in Guangzhou was confirmed to have permanently closed after fifteen years in operation, a piece of news that surprised and saddened many regular customers. This store, which opened in 2010, was once one of the most representative coffee shops on Ersha Island. After its lease expired, it quietly withdrew without prior announcement, sparking collective memories among nearby residents and coffee enthusiasts. Meanwhile, Starbucks old stores or specialty stores have also been closing one after another in cities such as Jiangmen, Beijing, Changzhou, and Chengdu, including the city's first pour-over store and old stores that had been operating for more than ten years. For many coffee fans, Starbucks was once the starting point for stepping into the world of coffee. The disappearance of these stores is not just the exit of a shop, but also carries countless personal memories and urban emotions. [more…]

As coffee consumption demand continues to climb after the easing of the COVID-19 pandemic, Starbucks employees in the United States are facing multiple pressures, including a surge in workload, understaffing, and aging equipment. Against the backdrop of a unionization wave sweeping across more than a hundred stores nationwide, Starbucks announced that it will close a unionized store in Ithaca, New York, on June 10. The union immediately filed a lawsuit, accusing the decision of violating federal labor law and constituting retaliation against union activity. Starbucks denies any connection, attributing the closure to facilities, staffing, and attendance issues. Both sides hold firmly to their own accounts, and the conflict continues to escalate. [more…]

Another beloved veteran coffee shop that holds the city's memories is about to close its doors. The first Starbucks store to open in Taiyuan—on the first floor of Maoye Department Store on Liuxiang—has posted a notice that it will permanently close on November 1, after accompanying local residents for a full twelve years. This old store, which opened in March 2013, is also tied to a dramatic chapter sparked by online remarks, and its departure has left many Taiyuan residents deeply sentimental. From the bustling crowds and first-day sales said to have set a brand record back then, to today's dwindling foot traffic in the commercial district and the often empty second floor, the rise and fall of this two-story retro café mirrors the shifts in urban commerce and the evolution of the coffee-consuming landscape. This article takes you through the past and present of this old store, as well as the inseparable emotional bond between it and the people of Taiyuan. [more…]

In recent years, Luckin Coffee has frequently opened stores near or even right next to Starbucks, drawing widespread attention. This location strategy leverages both the foot traffic that Starbucks attracts to commercial districts and the growing public acceptance of value-for-money coffee, as well as the consumer sentiment behind the rise of domestic brands. Through more affordable pricing and a richer variety of flavors, Luckin forms a sharp contrast with Starbucks, aiming to attract more potential customers. However, can this close-quarters competition really shake Starbucks' market position? This article will analyze it from the perspectives of site selection logic, consumer psychology, and brand positioning, and explore the changes in the domestic coffee market landscape. [more…]